QuickBooks Online & Bookkeeping Trainer/Coach

Job Type:

Full-time, W2 Employee

Work Location:

Remote

Pay:

$75.00 per hour

Benefits:

Paid time off

About Us:

We are an online course and mentorship program that helps people start and grow successful bookkeeping businesses. We’ve helped change the lives of over 8,000 people since 2018! This is an exciting position for someone to grow with our company and have the opportunity to contribute to the success of our students.

Job Description:

We are seeking a dedicated and enthusiastic Student Support Specialist to join our growing team.

As a Student Support Specialist, you will be the primary point of contact for our students, providing exceptional support and guidance primarily in the areas of bookkeeping/accounting concepts and QuickBooks Online. Your role will involve resolving student inquiries, providing training, coaching, technical assistance, and ensuring overall student satisfaction.

Responsibilities:

  • Respond to student inquiries and provide assistance via email, our Facebook group, and on weekly Zoom coaching calls
  • Troubleshoot and resolve student issues related to bookkeeping/accounting, QuickBooks Online (QBO) and QBO Payroll
  • Utilize accounting and bookkeeping knowledge to address student questions and concerns effectively
  • Maintain a positive and empathetic attitude towards students at all times
  • Collaborate with internal teams to resolve complex student issues
  • Actively contribute to the improvement of our student support processes and procedures

Requirements:

  • Expert-level proficiency in QuickBooks Online (QBO) and QBO Payroll
  • Expert-level accounting & bookkeeping knowledge
  • Bachelor’s (or Master’s) degree in Accounting or CPA license
  • 5 years of current experience as a bookkeeper serving at least 10 clients simultaneously using QuickBooks Online
  • Must be certified in QuickBooks Online Level 1, 2, and Payroll
  • Exceptional written communication skills
  • Strong technology skills, including proficiency in using Chrome, Gmail, Zoom, Loom, etc.
  • Positive attitude and passion for helping others
  • Proven problem-solving abilities
  • Ability to work effectively in a fast-paced environment

Preferred Qualifications:

  • Previous experience as an instructor/trainer/coach
  • Previous experience in customer support
  • Availability to work weekends
  • Familiarity with QuickBooks Desktop

How to Apply:

Please email your resume and cover letter detailing your relevant experience and qualifications for the position to billvf@boomingbookkeeping.com.

We look forward to hearing from you!